13 Job Opportunities at | Nafasi za Kazi Absa ~ Commercial Relationship Manager – Chinese Desk
Absa Bank, a wholly owned subsidiary of the Absa Group, offers a range of retail, business, wealth management, corporate and investment solutions to customers and clients across South Africa. Our ambition is to sustainably create shared value and play an integral role in our customers’ and clients’ life journey, empowering them to achieve more and to recommend us to family, friends and business associates.
Absa is a truly African brand, inspired by the people we serve and determined to be always brave, passionate and ready so that we can make Africa proud.
Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the African continent, as well as offices in the United Kingdom and the United States.
The Group owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (Absa and National Bank of Commerce), Uganda and Zambia. We also have offices in Namibia, Nigeria, the United Kingdom and the United States. The Group has insurance operations in Botswana, Kenya, Mozambique, South Africa and Zambia.
What is our purpose?
Our purpose is to bring your possibility to life. Possibilities are abundant. Possibilities are generous. Possibilities connect those with the passion to create a shared future.
Our story is one of people coming together to reflect on what matters most and giving voice to their hopes and aspirations. Collectively our journey is one of becoming customer obsessed, acknowledging the strength of our people and delivering results sustainably, with an African heartbeat.
With purpose comes responsibility. Possibilities exist in every moment. Moments become meaningful experiences for ourselves and others when we align our values to our actions. This is how we bring possibilities to life.
- Absa House – ABT
- Zanzibar Main Branch – ABT
- Dodoma Branch – ABT
- Mikocheni Branch – ABT
- Morogoro Branch – ABT
- The Slipway Branch – ABT
- Dar City Mall – ABT
- Kilimanjaro Commercial Complex – ABT
- Tanga Branch – ABT
- Mbeya Main Branch – ABT
- Pugu Road Branch – ABT
- Iringa General Stores Branch – ABT
- Alfa House – ABT
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
1. To manage and sustain the Chinese portfolio of Business banking , building long term relationships founded on efficient and reliable support for their business.
2. The jobholder will be responsible for business development with key focus on Chinese customers new and existing customers.
3. Must be able to speak Mandarin
Sales and Service: 65%
i. Research, create and follow up on a target list for potential new business
ii. Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritised.
iii. Conduct annual and if appropriate, interim reviews of customers borrowing facilities
iv. Conduct annual and if appropriate, interim reviews with non-borrowing customers
v. Determine the key messages, e.g. agreed service standards, and negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method.
vi. Deal with and find solutions to customer complaints
vii. Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.
Business Management 30%
1. Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
2. Gather all the required information that is needed to prepare and assess credit applications.
3. Strong ability to influence, build and /or initiate effective relationships and credibility with others (colleagues, stakeholders and customers)
4. Role holder will be expected to input certain key information such as judgemental information. (They will work with CMA and CCM resources to construct credit applications).
5. Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies
Staff Management 5%
Day to day coaching and development of Corporate Service’ Assistants
Risk and Controls Objectives
i. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
ii. Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
iii. Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
iv. Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
v. Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
vi. Continuous and proactive engagement with regulatory bodies, unions where applicable
vii. All mandatory training completed to deadline
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)