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COMMERCIAL MANAGER JOB VACANCIES AT KIBAWASA 

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COMMERCIAL MANAGER JOB VACANCIES AT KIBAWASA 

POST COMMERCIAL MANAGER(RE-ADVERTISED) – 1 POST

POST CATEGORY(S) HR & ADMINISTRATION

EMPLOYER Kibaigwa Urban Water Supply and Sanitation Authority

APPLICATION TIMELINE: 2022-01-28 2022-02-10

JOB SUMMARY WORK STATION: KIBAIGWA TERMS OF EMPLOYMENT: PERMANENT AND PENSIONABLE

DUTIES AND RESPONSIBILITIES

i. To head the Department responsible for customer services and follow up of payments of water bills by customers;

ii. To advise the Utility Manager on all issues concerning business of the Authority;

iii. To check and direct subordinates on customer data collection, entry, computations and analysis to ensure they are effectively and efficiently done;

iv. To develop and implement strategies for meeting customer demands for water and improving customer service;

v. To check on customer database to ensure it is up-dated regularly and current;

vi. To direct subordinates to ensure that a customer survey is carried out continuously to understand the current credit status and needs of customers;

vii. To monitor availability of water supply at public supply points as per stand pipes;

viii. To supervise disconnections and reconnections of water supply of defaulting customers to ensure they are timely carried out;

ix. To manage the communication between customers and the Authority to ensure that customers are informed of all developments regarding water and sanitation services they can get from the Authority;

x. To manage meter readings, calculation of water bills, preparation and distribution of the bills;

xi. To coordinate appropriate procedures for collecting and disseminating customer queries, complaints or concerns to ensure that they are soundly attended and resolved;

xii. To monitor the revenue collections from customers and recommends appropriate policies or plans to ensure timely payments;

xiii. To set-up annual billing or revenue collection targets depending on the service supply and demands of consumers, and devises appropriate methods to achieve them;

xiv. To monitor and facilitate continuous customer survey or inspections to ensure that all customers are registered and that water supplied to consumers is billed according to the agreed procedures;

xv. To set-up and coordinate mechanisms for identifying, verifying and recommending vulnerable groups and individuals who may qualify for free water services according to the guiding policies;

xvi. To periodically coordinate and analyze prepaid meter training needs in order to ensure they cope with the required technology and environment;

xvii. To conduct open performance review and appraisal of subordinates and gives feedback;

xviii. To develop individual objectives/targets and performance standards as part of the individual performance agreement in consultation with the immediate superior; and

xix. To perform any other duties as may be assigned by the Managing Director.

QUALIFICATION AND EXPERIENCE

Bachelor degree/Advanced Diploma in Business Administration or equivalent qualifications from a recognized Institution with at least six (6) years working experience in a similar organizations in a position of dealing with customers.

REMUNERATION As per Authority scheme of Service

GENERAL CONDITIONS

i. All applicants must be Citizens of Tanzania generally with an age not above 45
years of age except for the post of Pilot Tutor/Instructor II as indicated above and
those who are in Public Service and where specified;

ii. Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable
contacts; postal address/post code, e-mail and telephone numbers;

iii. Applicants should apply on the strength of the information given in this
advertisement;

iv. Applicants must attach their certified copies of the following certificates: –
• Postgraduate/Degree/Advanced Diploma/Diploma/Certificates;
• Postgraduate/Degree/Advanced Diploma/Diploma transcripts;
• Form IV and Form VI National Examination Certificates;
• Professional Registration and Training Certificates from respective
Registration or Regulatory Bodies, (where applicable);
• Birth certificate;
v. Attaching copies of the following certificates is strictly not accepted: –
• Form IV and form VI results slips;
• Testimonials and all Partial transcripts;

vi. An applicant must upload recent Passport Size Photo in the Recruitment Portal;

vii. An applicant employed in the Public Service should route his application letter
through his respective employer;

viii. An applicant who is retired from the Public Service for whatever reason should not
apply;

ix. An applicant should indicate three reputable referees with their reliable contacts;

x. Certificates from foreign examination bodies for Ordinary or Advanced level
education should be verified by The National Examination Council of Tanzania
(NECTA).

xi. Professional certificates from foreign Universities and other training institutions
should be verified by The Tanzania Commission for Universities (TCU) and
National Council for Technical Education (NACTE);

xii. An applicant with special needs/case (disability) is supposed/advised to indicate;

xiii. A signed application letter should be written either in Swahili or English and
Addressed to

Secretary,
Presidents Office,
Public Service Recruitment Secretariat,
P.O. Box 2320,
University of Dodoma,
Utumishi/Asha Rose Migiro Buildings
Dodoma.

xiv. Deadline for application is 10th February, 2022;

xv. Only shortlisted candidates will be informed on a date for interview and;

xvi. Presentation of forged certificates and other information will necessitate to legal
action;

NOTE:

All applications must be sent through Recruitment Portal by using the following address; http://portal.ajira.go.tz/ and not otherwise (This address also can be found at PSRS Website, Click ‘Recruitment Portal’)

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