TRC JOB OPPORTUNITIES ASSISTANT COMMERCIAL OFFICER II (CUSTOMER SERVICE) – 51 POST

TRC JOB OPPORTUNITIES ASSISTANT COMMERCIAL OFFICER II (CUSTOMER SERVICE) – 51 POST

Tanzania Railways Corporation (TRC) is a state corporation established under The Railway Act No. 10 of 2017 with the core mandate of providing an efficient and effective rail transport service, manage and develop rail infrastructure and ensuring rail infrastructure safety and security in Tanzania Mainland.

­­Background

The History of Tanzania Railways Corporation can be traced back from 1948 after the establishment of the East Africa Railways and Harbours Corporation (EAR&H).

East African Railways and Harbours Corporation (EAR&H) was a defunct company that operated railways and harbours in East Africa from 1948 to 1977.

It was formed in 1948 for the new East African High Commission by merging the Kenya and Uganda Railways and Harbous with the Tanganyika Railway of the Tanganyika Territory.

As well as running railways and harbours in the three territories it ran inland shipping services on Lake Victoria, Lake Kyoga, Lake Albert and the Victoria Nile and the Albert Nile.

When the East African Railways and Harbours Coorporation was dissolved in 1977 and its assets divided between Kenya, Tanzania and Uganda, Tanzania Railways Corporation was formed to take over its operations in Tanzania.

POST ASSISTANT COMMERCIAL OFFICER II (CUSTOMER SERVICE) – 51 POST

POST CATEGORY(S) MARKETING,MEDIA AND BRAND
TRADES AND SERVICES

EMPLOYER TANZANIA RAILWAYS CORPORATION (TRC)

APPLICATION TIMELINE: 2021-11-15 2021-11-29

DUTIES AND RESPONSIBILITIES

i.To inform passengers on the expected arrivals and departures of trains;

ii.To respond to passengers /customers’ complaints, queries and request or any other relevant information;

iii.Promote company’s product and services;

iv.Identify needs/wants of customers;

v.Make available product brochures for customers;

vi.Provide pricing and delivery information to customers;

vii.Suggest possible solutions whenever there is a malfunction in a service;

viii.Educate customers on deals and promotions the company is offering;

ix.Greet customers in the warmest possible way and find out their problem or reason for calling;

x.Assist in selling products and services;

xi.Provide safely education to customers;

xii.To perform any other relevant duties that may be assigned by the supervisor

QUALIFICATION AND EXPERIENCE

Diploma either in Marketing, Entrepreneurship, and Business Administration majoring in Marketing, Entrepreneurship or equivalent qualifications from recognized Institutions. Computer literacy is mandatory.

REMUNERATION According to TRC’s Salary Scale

TRC JOB OPPORTUNITIES ASSISTANT COMMERCIAL OFFICER II (CUSTOMER SERVICE) – 51 POST