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Public Service Management and Good Governance | Sema na Waziri wa Utumishi na Utawala Bora

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The President’s Office, Public Service Management and Good Governance (PO PSMGG) is a Ministry under President’s Office as per Government Notice No.143 of 2016.

Before 2016 it was known as The President’s Office, Public Service Management (PO-PSM). Its chief executive and accounting officer is the Permanent Secretary, who has a workforce of about 300 employees.

Formerly known as the Civil Service Department, it was transformed into President’s Office, Public Service Management (PO-PSM) in the year 2003 to conform to the newly enacted Public Service Act No. 8 of 2002.

Along with the transformation, opportunity was taken to accommodate efficiency and effectiveness considerations in the Management of the Public Service, in particular implementation of the on-going Public Service Reforms and in provision of its services.


PO-PSMGG’s role is to assist the Head of the Public Service (the Chief Secretary) in matters of personnel and administration pertaining to Public Service in the entire government system.

According to the Government Notice No.144 of 2016 on Ministerial Responsibilities, the specific functions of PO- PSMGG embrace:

Policies on Administrative, e Government, Public Service Housing, Archives and Records Management and Human Resource

  • Management and their Implementation
  • Administration of Public Service
  • Performance Contracts
  • Human Resources Development and Planning
  • Payroll Management
  • Public Service Ethics
  • Management Services, Public Service Performance
  • Improvement
  • Establishment of Executive Agencies
  • Retired State Leaders Services
  • Coordination of Accountability and Transparency
  •  Public Sector Reforms
  • Performance Improvement and Development of Human Resources under this office
  • Extra-Ministerial Departments, Parastatal Organisations, Agencies, Programmes and Projects under this office.
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The vision of PO-PSM reflects the broader poverty reduction development agenda of the Government as stipulated in the National Strategy for Growth and Reduction of Poverty (NSGRP)

The vision of PO-PSM is therefore stated as follows:

To become a global institution of excellence enabling Public Service in delivering quality services thereby contributing to the achievement of high economic growth, reduction of poverty and better well – being of all Tanzanians by the year 2025


Its mission is:

To ensure that the Public Service is effectively and efficiently managed, through improved human resources management, systems and structures.


Pursuit of Excellence in Service: Public servants will strive to achieve the highest standards in their work and to actively seek opportunities to improve those standards.

Loyalty to Government: Public servants will loyally serve the duly elected Government of the day and will comply with the lawful instructions of their Ministers and managers.

Diligence to Duty: Public servants will attend regularly during their hours of duty and will devote themselves wholly to their work during this time.

Impartiality in Service: Public servants will not engage in political activities at the work place, nor allow their political views to influence the performance of their duties.

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Integrity: Public servants will not seek or accept gifts, favors or inducements in the course of discharging their duties. They will not use public property or official time for their own    private purposes.

Courtesy to All: Public servants will treat their clients and colleagues with courtesy. Public servants will regard themselves as servants of the Tanzanian people, and will be particularly considerate when dealing with vulnerable members of the public, such as the elderly, the poor, the sick and people with disabilities and other disadvantaged groups in society.

Respect for the Law: Public servants will not commit any unlawful act in the course of their duties.

Proper use of Official Information: Public servants will not withhold information which the public has a right to know, nor information which is needed by Ministers or other public servants. They will not divulge or misuse official information which is confidential.


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